Privacy Policy

Laylas Dance – Canada
Last Updated: December 22, 2025

This Privacy Policy describes how Laylas Dance Costumes Inc., doing business as Laylas Dance (“Company,” “we,” “us,” or “our”), collects, uses, discloses, and protects personal information in connection with the website laylasdancecostumes.ca (the “Website”) and related services (collectively, the “Services”).

The Services are intended for business customers and authorized representatives only. By accessing or using the Services, you acknowledge that you have read and understood this Privacy Policy.

1. Information We Collect

1.1 Information You Provide

We collect personal and business information that you voluntarily provide, including but not limited to:

• Name
• Business name
• Job title
• Email address
• Phone and mobile number
• Billing and shipping address
• Account login credentials
• Order and transaction details
• Communication preferences and consent records

Payment information, including credit or debit card details and other payment credentials, may be collected and securely stored within our business systems for the purpose of processing authorized transactions, recurring orders, or future purchases. Payment processing is performed by third-party payment processors. The Company does not store full payment card numbers in plain text and relies on industry-standard security controls and tokenization where applicable.

We do not knowingly collect sensitive personal information.

1.2 Information Automatically Collected

When you access or use the Services, we may automatically collect:

• Internet Protocol (IP) address
• Device, browser, and operating system information
• Usage data, interaction logs, and referring URLs

This information is used to operate, secure, and improve the Services.

1.3 Google Services, Zoho Services, and Address Autocomplete

We use third-party tools and platform services, including Zoho and Google services, to support analytics, website functionality, and address autocomplete features.

When address autocomplete or related features are used, these providers may collect information such as IP address, device information, and location-related data in accordance with their respective privacy practices.

The Company does not independently collect or store precise geolocation data beyond what is necessary to provide address autocomplete and related functionality.

2. How We Use Personal Information

We process personal information for the following business purposes:

• Operating, maintaining, and administering the Services
• Creating and managing business accounts
• Processing orders and transactions
• Providing customer support and responding to inquiries
• Sending transactional and service-related communications
• Sending marketing communications to business accounts, where permitted by law
• Conducting surveys and collecting feedback
• Improving functionality, performance, and user experience
• Complying with legal and regulatory obligations

3. SMS Communications

If you choose to opt in, you may consent to receive customer care, account notification, transactional, and/or marketing text messages from Laylas Dance through separate SMS consent options made available on our website or other approved collection methods, in accordance with applicable Canadian law.

• Message frequency may vary
• Message and data rates may apply
• Reply STOP to opt out
• Reply HELP for assistance
• Consent may be withdrawn at any time

Mobile numbers, SMS opt-in data, and consent records are not sold or shared with third parties or affiliates for marketing or promotional purposes, and are shared only as necessary with service providers that support our messaging services.

4. Marketing Communications

You may withdraw consent for marketing communications at any time:

• Emails: by using the unsubscribe link included in each email
• SMS messages: by replying STOP
• Email requests: by contacting laylas@laylasdancecostumes.ca

You may continue to receive non-marketing, service-related communications necessary for account administration.

5. Cookies and Tracking Technologies

The Company uses cookies and similar technologies to:

• Enable core website functionality
• Maintain security
• Remember user preferences
• Analyze website usage
• Support marketing and advertising activities

Additional information is provided in the Company’s Cookie Policy. Cookies may be managed through browser settings. Disabling cookies may impact certain features of the Services.

6. Sharing of Personal Information

We may disclose personal information in the following circumstances:

6.1 Service Providers

We share information with trusted third-party service providers that perform services on our behalf, including payment processing, cloud-based CRM and e-commerce platforms (including Shopify and Zoho), analytics, email delivery, live chat and engagement tools, and SMS communications. Payment transactions are processed by third-party payment processors, and payment credentials may be stored in a secure, tokenized form within our business systems to facilitate authorized transactions.

6.2 Business Transfers

If the Company is involved in a merger, acquisition, financing, or sale of assets, personal information may be transferred as part of that transaction.

6.3 Legal Requirements

We may disclose personal information where required to comply with applicable law, regulation, legal process, or governmental request.

The Company does not sell personal information or disclose it for third-party marketing purposes.

6.4 SMS & Messaging Data Sharing (Consent and CASL Compliance)

We will not share your opt-in to an SMS campaign with any third party for purposes unrelated to providing you with messaging services. We may share your personal information, including your SMS opt-in or consent status, with third parties that help us operate and deliver our messaging program, including but not limited to messaging platforms, telecommunications providers, and service vendors who assist in sending text messages.

All of the above categories exclude text messaging originator opt-in data and consent. This information will not be sold or shared with third parties except as necessary to provide and support our messaging services.

7. Data Storage and Security

The Company operates offices in Ontario and New Jersey and utilizes cloud-based systems, including CRM and e-commerce platforms, to store and process personal information. Information may be processed in Canada or the United States, depending on operational and service-provider requirements.

We implement reasonable administrative, technical, and organizational safeguards designed to protect personal information. However, no system can be guaranteed to be completely secure. The Company relies on PCI-DSS-compliant service providers to protect payment information.

8. Data Retention

Personal information is retained only for as long as necessary to fulfill the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law.

When information is no longer required, it is deleted, anonymized, or securely isolated from further processing.

9. Account Information

You may request access to, correction of, or deletion of your personal information by logging into your account or contacting us. Information may be retained as necessary to meet legal, accounting, or operational requirements.

10. Third-Party Websites

The Website may contain links to third-party websites or services that are not operated or controlled by the Company. The Company is not responsible for the content, security, or privacy practices of such third-party websites. Access to third-party websites is at your own risk, and users are encouraged to review the applicable privacy policies of those websites.

11. Your Privacy Rights (Canada)

Under the Personal Information Protection and Electronic Documents Act (PIPEDA), individuals have the right to:

• Access personal information held about them
• Request correction of inaccurate or incomplete information
• Withdraw consent, subject to legal or contractual restrictions

Requests may be submitted by email to laylas@laylasdancecostumes.ca. Verification may be required to protect personal information.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The updated version will be effective upon posting and reflected by the revised “Last Updated” date.

13. Contact Information

If you have questions about this Privacy Policy or wish to exercise your rights, contact:

Laylas Dance
Email: laylas@laylasdancecostumes.ca
Phone: 1-800-956-5128

60B McGriskin Road
Toronto, ON M1S 5C5